FAQs
Awaiting Order Arrival
​Once your order is shipped, you will receive a tracking number via SMS/Email. You can use it on our "Track Order" page to see the live status.
​Delivery usually takes 1-3 working days within Dhaka and 3-5 working days for the rest of the country.
​If your order hasn't arrived within the estimated time, please contact our support team with your Order ID for a quick update.
​You can change the address only if the order has not been dispatched yet. Please call our hotline immediately for any changes.
​Yes, our delivery partner will call you on the provided phone number before reaching your location to ensure you are available.
Ordering & Payment
​Simply select your product, add it to the cart, click "Checkout," provide your address, and choose your preferred payment method.
​We accept Cash on Delivery (COD), bKash, Nagad, and all major Debit/Credit cards.
​Absolutely. We use secure SSL encryption to ensure your payment data is 100% protected and confidential.
​Yes, you can cancel your order from your account dashboard or by calling us before the product is dispatched.
​While you can checkout as a guest, we recommend creating an account to track your orders easily and get exclusive discount updates.
After sales
​Please check the product in front of the delivery man. If it’s damaged, return it immediately or contact us within 24 hours with photos/videos.
​Keep your invoice safe. For any warranty-related issues, contact us or the authorized service center of the brand as mentioned in the warranty card.
​Yes, our expert team can assist you with basic setup and troubleshooting for any electronics purchased from our store.
​If you receive an incomplete order, please notify our customer care immediately, and we will send the missing item at no extra cost.
​You can go to the specific product page and leave a rating or review based on your experience. We value your feedback!
Refund
​You are eligible if the product is out of stock, damaged upon arrival, or if the wrong item was delivered.
​Once approved, the refund is typically processed within 5-7 working days depending on your payment method.
​Delivery charges are only refunded if the mistake was from our side (e.g., wrong or damaged product).
​Refunds are usually sent back to the original payment source (bKash/Bank/Card). For COD, we will contact you for your preferred mobile banking number.
​Refunds for "change of mind" are generally not applicable. However, we may offer an exchange for another product in some cases.
